Return policy

The risk of accidental damage or loss passes to the user upon receipt of the product. The user is obligated to inspect the shipment upon receipt, and to immediately report any visible damage and/or defects, and in the case of visible defects, to refuse to accept the damaged shipment/shipment with defects.

In the event that the user, upon receiving the ordered products, determines that the appropriate order was not received, the user is obligated to immediately notify The Humidor via email at info@humidor.ba or by phone at +387 63 485 979, so that The Humidor can process the user’s complaint as quickly as possible. The user is asked to provide information about the order and specific complaints regarding it. The Humidor will respond to the complaint in writing within the statutory period of 8 days from receipt of the complaint.

Depending on the nature of the defect, The Humidor will take appropriate steps to deliver the correct products to the user or to remedy the defects. If this is not possible, The Humidor will refund the user for the purchased products. In the case of material defects, the provisions of the Law on Obligations and the Law on Consumer Protection in Bosnia and Herzegovina regarding liability for material defects apply to the relationship between the user and The Humidor.

For any other inquiries, complaints, or requests for clarification, please contact us at info@humidor.ba or by phone at +387 63 485 979.